Key Facts and Figures
- The average time a caller is left on hold is 57 seconds
- Between June 2014 & June 2015 there was a 41% increase in average data usage on broadband lines
- VoIP can reduce the cost of local calls by 40% and international calls by 90%
- It takes a business an average of 44 hours to respond to or call back new enquiries
- The average conversion rate for sales calls is 30%
- 13% of SMEs use a mobile phone for business communication
- 93% of UK adults use a mobile phone to make calls
- 50% of a voice conversation is silence
- 96% of customers feel more loyal when a business fixes a problem over the phone
- 3% of all UK workers are based in call centres
Infographic created for Equations Voice and Data
